Healthslot Privacy Policy
Last Updated: 25 June, 2025
Healthslot (“we,” “our,” or “us”) is committed to protecting the privacy of users (“you,” “your”) accessing our services through our website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act (DPDPA).
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Data
- Name
- Phone number
- Email address
- Gender
- Date of birth
- Location
b. Sensitive Personal Data (as per Indian law)
- Health records
- Appointment history
- Medical prescriptions
- Teleconsultation data
c. Technical & Usage Data
- IP address
- Browser type and version
- Device identifiers
- Cookies and similar tracking technologies
- Log data (access times, pages viewed, referring URLs)
- Engagement data from advertisements (e.g., clicks, conversions)
- Visitor analytics and behavioral data on our website and app
2. How We Use Your Information
We use your information to:
- Schedule and manage doctor/hospital appointments
- Provide teleconsultation and related healthcare services
- Send alerts, reminders, and notifications
- Improve our platform, services, and user experience
- Analyze user engagement, including tracking from advertisements and website visits
- Ensure security and prevent fraud
- Comply with legal and regulatory obligations
3. Consent
By using our services, you consent to the collection, use, and processing of your data as described in this policy.
You may withdraw your consent at any time by contacting us at [insert email]. Please note that withdrawing consent may affect your ability to use certain features of our services.
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share your data in the following circumstances:
- With Medical Professionals/Hospitals: To facilitate appointments and teleconsultations.
- With Legal/Regulatory Authorities: If required by law or to protect our rights.
- With Service Providers/Partners: Under strict data processing agreements for analytics, hosting, or customer support.
- With Advertisers/Analytics Partners: For tracking engagement and improving advertising effectiveness, using aggregated or pseudonymized data where possible.
All third parties are required to adhere to strict confidentiality and data protection standards.
5. Security of Your Data
We implement industry-standard security measures, including:
- Compliance with IS/ISO/IEC 27001 standards
- Data encryption (in transit and at rest)
- Access controls and authentication
- Regular security audits and monitoring
- Firewalls and intrusion detection systems
Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account information.
6. Your Rights Under DPDPA
You have the right to:
- Access: Request a copy of your personal data.
- Correction: Update or correct your data.
- Deletion: Request deletion of your data, subject to legal requirements.
- Withdraw Consent: Revoke your consent for data processing.
- Data Portability: Request transfer of your data to another service provider (where applicable).
To exercise these rights, please contact us at [insert email].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain session state and authentication
- Analyze user behavior and engagement
- Improve site and app experience
- Track user engagement from advertisements
You can control cookies through your browser settings. Disabling cookies may affect certain functionalities.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us for removal.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: ziyan@healthslot.life
Your privacy is important to us. Thank you for trusting Healthslot with your data.